Autonet is a comprehensive system that includes several different features and improves vehicle claims management substantially. Here are the 10 most important things you should know about Autonet and how we help you become more effective!
1. Autonet is more than digital damage assessment
That customers can take photos of their damages and easily upload them via our web app is an important component of Autonets system, which facilitates the process for both customers and workshops. But it’s what we can do with the images and the information fed into our system that defines Autonet.
We integrate AI, data, and the insurance company’s knowledge to make better decisions – from which workshop should receive a case to easily finding used parts for repairs.
2. 90% of customers choose the workshop we recommend
We automatically assign each case to a workshop, and we make it simple for the customer to book their appointment with that workshop. We ensure that the right damages are assigned to the most suitable workshop, which creates better cost effectiveness, good customer service, and increased sustainability. Therefore, you can use your network of workshops more efficiently.
3. Reduce emissions by up to 150kg CO2 per case
When you make better use of your network of workshops you also increase your sustainability. Your best workshops are probably the ones that repair parts and use used parts to a greater extent. That contributes to a significant reduction in emissions, but the digital damage assessment also helps since it reduces the number of trips to and from the workshop.
4. Your customers book their appointment within 24hrs
When the customer has completed the digital damage assessment, the case is allocated to a workshop straight away. As soon as the workshop has reviewed the case, usually within 24hrs, they book the appointment with the customer via text. The quick response time leads to more satisfied customers and fewer calls to your claims managers as the customer quickly receives updates from the workshop.
5. Workshops like Autonet: “The best tool on the market”
When workshops use Autonet their whole process is more efficient. They don’t have to perform physical damage inspections, can review the digital assessments during natural down time, we help them find used parts, and they can communicate more easily with the customers. All of this means that the workshops we’ve talked to are happy with Autonet, and would love to use it for all their insurance cases!
6. Quick onboarding – get started within 2 hours!
You don’t need long webinars or meetings to understand how to use Autonet. We only need the workshop data we’ll use to configure the workshop allocation, a short session for your claims managers and insurance engineers and then you’ll be up and running! Our latest customer got started within 2 hours, including the time we spent briefing the staff. We ensure your workshops know what’s going on, and help them get started too if they get stuck.
7. Save 3 minutes per case for claims managers
When the customer quickly knows what is happening with their car, they will call less to ask questions and request and update. Your claims managers also don’t need to spend time finding a suitable workshop to recommend to the customer and save time by not having to discuss alternatives over the phone.
8. You can concretely evaluate and impact your upcoming claims costs
We can predict your claims costs 3 months in advance, and suggest which actions would lower it most effectively. For example, we could recommend that you adjust the workshop allocation, or that you speak to specific workshops to encourage them to repair more parts or incorporate more used parts in their repairs.
9. Autonet develops quickly, in collaboration with you as a customer
The last 10 months we’ve had around one large development to our system every month, which have all been created in consultation with our current customers and workshops. We want the system to support you in the best way possible, and we achieve this through conversations, exchanges, and collaboration. If something is important for you, it’s important for us!
10. We create a more efficient vehicle claims management for the whole sector
Autonet doesn’t just create a smoother process for insurance companies and workshops, but also for other organisations within vehicle claims management. Dismantlers avoid repetitive administration and can focus on selling parts when they receive better information about the case via Autonet. Towing services receive more details about the car they’re going to collect and can therefore be better prepared for the job. All of this is noticeable to the customer, who will experience less stress when they’ve damaged their car.
Would you like to try Autonet and make your claims department’s day-to-day easier?
Contact Torsten Östervall at torsten.ostervall@autonet.se or +46734472233. You can also read more about our products and how we help different organisations in the motor claims industry!