We’ve spoken with some of our customers’ partner workshops to see how Autonet affects their day-today and ways of working. They mentioned that Autonet is the tool they prefer for digital assessment, that they can be more efficient, and that they receive better information — while contact with the car owner is easier! Keep reading to hear directly from them what they think.
Matte Eriksson, Werksta Sundsvall
Easily the best tool on the market to get high-quality images. It creates a better workflow for us, which in turn provides a better customer experience.
The biggest difference between Autonet and other providers is that customers receive better guidance and therefore take better images. That means it’s easier for us to assess the damage. It’s also easy to download the images, access the customers details, and create cost estimates.
Compared to previous solutions the whole process is a lot faster, which everyone benefits from: the customer, the insurance company, and us at the workshop. Autonet’s service also facilitates communication. Now we essentially just have to press a button to ask for more information or book the customer’s appointment, instead of having to call them.
Jesper Karlsson, Bil+ Örebro
Autonet is really simple to use and makes things much easier for us. We get more information than before: the customer describes the damage and what happened when they’ve taken the photos — in Cabas we’r normally only given the location of the damage. We get an estimated value of the car, and we receive good photos because Autonet’s app makes it clear to the customer how to take them.
We appreciate receiving an email when there’s a case we need to look at, and that once we’ve reviewed it we can book a time directly with the customer through the system. Customers also like that they don’t have to come in for inspection and receive regular texts with information and updates.
It was also easy to start using the system. I received an email about creating an account, which I did straight away, and then it was easy to understand what to do. There aren’t a lot of buttons to press and I think anyone could use Autonet without difficulty.
Robin Strandberg and Johannes Persson, Umeå Van Service
We’re very happy with Autonet: with them our work is simpler and more efficient. For example, it’s a big advantage for us to avoid setting aside a precise time to physically inspect cars together with customers. Instead, we can choose a time that suits us best to review the photos and assess the damage. Searching for used parts is also easier because we can find and order parts directly in the case. That way we save time and money, while gaining more control over how we use our time.
Want to make life easier for your workshops and increase customer satisfaction?
Contact Torsten Östervall at torsten.ostervall@autonet.se or +46734472233. You can also read more about our products and how we help different organisations in the vehicle claims industry!