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Länsförsäkringar Västernorrland implements AI for vehicle damages

Autonet and Länsförsäkringar Västernorrland have teamed up to introduce Fast Track, revolutionizing their claims handling for a more efficient process.

Länsförsäkringar Västernorrland, with Autonet's support, has been using AI-based photo inspections for over a year. Recently, they collaboratively upgraded the photo inspection application. Through AI-driven image recognition and a network of affiliated workshops, Länsförsäkringar's customers can now snap pics of their vehicle damages and receive assistance from the nearest workshop within 15 minutes of reporting—eliminating unnecessary travel.

To simplify workshops' tasks and speed up the claims process, they've now rolled out Fast Track. Workshops no longer need to provide estimates for minor damages.
"We're up and running, and it's proving effective. This new approach enhances the customer experience, streamlines workshop operations, and, down the line, cuts our claims costs" notes Lenny Persson, damage technician.

By innovating with partner workshops and Autonet, they're challenging old norms, offering a fresh way to handle minor vehicle damages without replacing parts.
"Our goals are clear—sustainability and minimizing administrative hassles for workshops. Plus, we want workshops to focus on being excellent at vehicle repairs" adds Christer Norman, Auto Damage Manager at Länsförsäkringar Västernorrland.

How does Fast Track work?

When accidents occur, customers use Autonet's mobile app to photograph damages. Using image analysis and ML technology, an estimated repair cost is generated. If the damage meets criteria and falls below 20,000 SEK, the workshop can either accept the cost or create their estimate. Upon acceptance, the workshop can download a work order for the repair.

Launched as a pilot in late November, Fast Track has already processed initial cases.
"Autonet has once again shown great responsiveness to our needs, quickly turning our request into a ready solution. Our close collaboration and Autonet's technology have been key factors in the development of Fast Track," concludes Lennart Törnkvist, Claims Manager at Länsförsäkringar Västernorrland.


Samarbete med Länsförsäkringar Västernorrland
The project team at Länsförsäkringar Västernorrland