{"id":1696,"date":"2026-07-06T10:55:32","date_gmt":"2026-07-06T08:55:32","guid":{"rendered":"https:\/\/autonet.se\/en\/?p=1696"},"modified":"2026-06-29T10:55:52","modified_gmt":"2026-06-29T08:55:52","slug":"the-autonet-process-quick-efficient-and-customer-friendly","status":"publish","type":"post","link":"https:\/\/autonet.se\/en\/2026\/07\/06\/the-autonet-process-quick-efficient-and-customer-friendly\/","title":{"rendered":"The Autonet process: Quick, efficient and customer-friendly"},"content":{"rendered":"\n<p class=\"has-small-font-size wp-block-paragraph\">Autonet has been gaining traction in the motor claims industry, known for its functionality that avoids physical inspections of damages in favour of digital ones. But how many people know how our process works from the moment damage occurs to repairing the car?<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Here is a step-by-step guide explaining how a case is processed via Autonet and makes life easier for the claims department, workshops and policyholders!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 1: Damage has occurred \u2014 the claim is filed and an Autonet case is created<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list has-small-font-size\">\n<li>Immediately following the damage occurring, the policyholder files their claim<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li>The insurance company can at this stage provide the customer with a link where they can proceed directly to the digital damage inspection, without the claims manager needing to take action.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li>If the insurance company prefers, the claims managers can create the case in Autonet, after which the customer receives a text and a link to our web app.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 2: The customer photographs the damage at home, at a time that suits them<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list has-small-font-size\">\n<li>The customer enters our web app via the text they received. In the app, they&#8217;re guided through taking photos of the damage with the help of diagrams showing where and how to take the photos. This makes the images clearer and show the damage as effectively as possible.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li>The app is adaptive, requiring more photos for larger damage and fewer for smaller damage.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li>Both the customer and the workshop save time by not having to do a physical inspection. Instead they can both choose a time that suits their schedule. For the customer, this might mean taking the photos on the weekend when they have a bit of extra time; for the workshop it might mean using quieter periods of the day to review the photos.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 3: Autonet helps the customer choose the most suitable workshop<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Based on the information about the damage and the photos, Autonet uses AI to identify the workshop best suited to repair the given damage. We take into account cost-efficiency, environmental aspects and specific repair requirements based on what&#8217;s necessary and the insurance company&#8217;s priorities.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Customers can choose another workshop if they want, but they would need to select it manually in the app.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 4: The<\/strong><strong> workshop books the repair<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list has-small-font-size\">\n<li>Once the workshop has reviewed the photos and information, they can request more photos or book a physical inspection if required to assess the damage sufficiently. This generally only happens when there may be internal damage that is not visible in the photos.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li>If the damage can be sufficiently assessed from the photos, the workshop can book the repair directly via our system. The information is sent via text to the customer, who can get back in touch with the workshop if they need to reschedule.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li>Most customers receive confirmation of a booked repair slot within 24 hours of submitting their photos. This means claims managers receive fewer calls because the customer knows what&#8217;s happening and can easily contact the workshop.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 5: Create the repair estimate \u2014 half the job done<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">With good photos and information, the workshop can easily create the repair estimate.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">We also help the workshop find used parts with the help of our partners. They can easily find and order the parts that are available on the market.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 6: The repair is completed!<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Then the repair takes place at the booked time. The policyholder&#8217;s car was repaired quickly and easily \u2014 usually the process is 2\u20134 weeks faster when cases are processed via Autonet.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">The workshop saved time and had more control over how they used their workday, so they could spend more time repairing cars.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A faster, easier process for everyone<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">In summary, Autonet creates a process that&#8217;s more efficient for everyone involved in motor claims.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">The customer receives better updates and faster service so they can get back on the road. This in turn means the insurance company&#8217;s claims department has a lower workload, because there are fewer calls from customers wondering what&#8217;s happening with their case. The workshop has more control over their workday and receives good photos for damage assessment instead of having to spend time on a physical inspection. They also have less admin because they can communicate easily with the customer and we help them find used parts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">Read more about how we help specific <\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">p<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">a<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">r<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">t<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">s<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\"> <\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">o<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">f<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\"> <\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">t<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">h<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">e<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\"> <\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">m<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">o<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">t<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">o<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">r<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\"> <\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">c<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">l<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">a<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">i<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">m<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">s<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\"> <\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">i<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">n<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">d<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">u<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">s<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">t<\/a><\/strong><strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\">r<\/a><\/strong><a href=\"https:\/\/autonet.se\/en\/for-whom\/\" data-type=\"page\" data-id=\"640\"><strong>y<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Autonet has been gaining traction in the motor claims industry, known for its functionality that avoids physical inspections of damages in favour of digital ones. But how many people know how our process works from the moment damage occurs to repairing the car? Here is a step-by-step guide explaining how a case is processed via [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-1696","post","type-post","status-publish","format-standard","hentry","category-nyheter"],"_links":{"self":[{"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/posts\/1696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/comments?post=1696"}],"version-history":[{"count":2,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/posts\/1696\/revisions"}],"predecessor-version":[{"id":2367,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/posts\/1696\/revisions\/2367"}],"wp:attachment":[{"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/media?parent=1696"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/categories?post=1696"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/tags?post=1696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}