Every insurance company has workshops they prefer to work with \u2014 those that prioritise a good customer experience, complete their repairs efficiently, and submit cost estimates that can be approved automatically.<\/p>\n\n\n\n
As an insurance company, you have the information \u2014 your insurance engineers know which workshops are best to work with and what each workshop is particularly good at. The challenge is putting that knowledge into practice.<\/p>\n\n\n\n
With Autonet’s workshop allocation, we combine your knowledge with our AI that can identify the damage and knows what will be required to repair the car to help the customer choose the best workshop.<\/p>\n\n\n\n
When images are submitted for a digital damage inspection, our AI characterises the damage: how extensive it is, where on the car it’s located, and roughly what it would cost to repair. From that initial assessment, our decision engine evaluates which workshop is best suited to repair the damage.<\/p>\n\n\n\n
We only take into consideration the parameters relevant to any given repair. If a repair would benefit from using a lot of used parts, it factors in which workshops are good at finding and implementing used parts and weights that more heavily. If not many used parts are available, that parameter is left out and other factors are prioritised instead.<\/p>\n\n\n\n
We can allocate cases based on any factors we have data for. For example: lead time, distance to the customer, average claim cost, whether the workshop tends to repair parts rather than replace them, the use of used parts, and specific skills.<\/p>\n\n\n\n
As the insurance company, you can choose which factors matter most to you and rank which should be prioritised when the cases are allocated, to align with your goals. Priorities can be adjusted by damage type and car make if needed.<\/p>\n\n\n\n
The most important thing about Autonet’s workshop allocation isn’t the AI or how much insurance companies can prioritise in the allocation. All of that is meaningless if customers don’t ultimately use the workshop that the system recommends.<\/p>\n\n\n\n
What matters most is that it’s easy for the customer to select the workshop we recommend and that the process is smooth.<\/p>\n\n\n\n
After the customer has completed the digital inspection, they immediately see which workshop we’ve recommended to repair their car. If the customer wants to choose a different workshop, they can do so manually, but in 90% of cases the customer continues with the recommended workshop. It’s the easiest thing for them to do, and most customers want the process to be as simple as possible to get their car repaired. When they confirm our recommendation, they receive confirmation within 24 hours with a booked repair time.<\/p>\n\n\n\n
Workshop allocation, together with the infrastructure that makes the process more user-friendly, is instrumental in delivering the results our customers have had.<\/p>\n\n\n\n
The average claim cost decreases by up to 15% when cases go to the more cost-effective workshops. Environmental impact drops by up to 150\u00a0kg CO2<\/sub> per case, and most of that reduction comes from repairs being completed at workshops that repair parts and use used parts more often.<\/p>\n\n\n\n At the same time, the administrative burden on your claims managers and insurance engineers is reduced. Since more cases are processed by workshops that submit good cost estimates, insurance engineers can approve the estimates faster \u2014 in many cases automatically. Claims managers receive fewer calls because the customer knows which workshop they’re going to and receive updates via text.<\/p>\n\n\n\n Customers are also more satisfied because they receive fast service with clear information and don’t have to find a workshop themselves.<\/p>\n\n\n\n Want to know more about workshop allocation and how Autonet can help you build more efficient claims handling? Every insurance company has workshops they prefer to work with \u2014 those that prioritise a good customer experience, complete their repairs efficiently, and submit cost estimates that can be approved automatically. As an insurance company, you have the information \u2014 your insurance engineers know which workshops are best to work with and what each workshop […]<\/p>\n","protected":false},"author":1,"featured_media":1239,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[27,18],"tags":[],"class_list":["post-1534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-funktionsexplainer","category-guider-artiklar"],"_links":{"self":[{"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/posts\/1534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/comments?post=1534"}],"version-history":[{"count":1,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/posts\/1534\/revisions"}],"predecessor-version":[{"id":2365,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/posts\/1534\/revisions\/2365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/media\/1239"}],"wp:attachment":[{"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/media?parent=1534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/categories?post=1534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/autonet.se\/en\/wp-json\/wp\/v2\/tags?post=1534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Contact Torsten \u00d6stervall at torsten.ostervall@autonet.se<\/a> or 0734472233. You can also read more about our products<\/a> and how we help different organisations in the motor claims industry<\/a>!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"